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英语资源协调专员

职位描述：
1. 负责翻译项目进行中的内外部沟通，了解内外部需求；
2. 根据项目要求，制定项目计划，协调内部和外部翻译资源确保翻译任务按时完成；
3. 负责项目风险预估及控制；
4. 负责跟进项目流程规划，作为翻译员与国外项目经理的沟通桥梁，及时将项目经理的要求传达给译员并将译员的反馈搜集整理后报给项目经理；
5. 监控项目进展，及时向内部和外部反馈潜在问题，确保高质量的按时提交；
6. 整理和完善相关项目报表和记录；
7. 负责妥善处理客户投诉，协调内部质量调查，制定质量改善计划。
要求：
1. 英语良好；
2. 较强的计划能力，协调能力和组织能力；
3.拥有外贸或流程管理经验及本地化项目管理经验优先；
4. 出色的团队意识，勇于接受挑战；
5. 熟悉办公软件的使用。
About The Role:
Performs a variety of administrative and coordination functions to support the Translation and Resourcing teams to deliver high quality results. Applies working knowledge of the translation function and coordination skills to ensure effective resourcing of translation projects.
Key responsibilities:
Operational Excellence – Contacts freelance translators using the vendor database to staff translation projects. Communicates with manager and/or team on status of requests in a timely fashion. Ensures a high level of accuracy in the vendor database by ensuring Supply Chain update essential information (e.g., booking information, availability, contact info, skills, rates/discounts, performance history.) Supports project activities such as file analysis and preparation, sending prepared information to freelance translators.
Delivers Quality, Value, and Results – Ensures qualified resources are identified by clarifying requirements for resources up front (e.g., specific skills, profile, availability). Monitors schedules of freelancers and alerts manager/team of potential resourcing conflicts (e.g., holidays, vacations.) Highlights new resources and performance histories/skills to team in order to identify the best resource for the project.
Functional Excellence – Actively learns about processes, policies and tools (e.g., vendor database) in order to perform his/her work efficiently and effectively. Learns strategies to identify the best resources for projects (e.g., understanding skills, search/selection techniques, resource planning.)
Relationship Building - Builds strong relationships with team members by demonstrating strong communication skills (e.g., clarifying requirements, providing timely updates). Works collaboratively with the Supply Chain team to ensure updates to the database. Demonstrates a high degree of professionalism when working with external vendors and freelancers.
Skill Required
• Major in English is preferred.
• English is fluent, CET 6 preferred or at least CET 4.
• Over 1-5 years working experience, better with project management experience. Work experience in localization industry can be plus.
• Ability to prioritize and to work to tight deadlines
• Good at planning and result oriented
• Advanced verbal and written communication skills with an excellent telephone manner
• Proactive and flexible approach, reliable and systematic
• PC literate with good experience of Microsoft Office, especially Word and Excel
• Experience with Translation Memory tools is an advantage
职位福利：弹性工作、五险一金、绩效奖金、带薪年假、补充医疗保险、定期体检、周末双休