职位描述
What you’ll do:
The primary function of this position is to provide site support and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton’s users (local and remote). Day to day IT ownership for site(s), site health & site customer experience, ensuring fast and quality restoration of site IT service interruptions. Leads zone improvement initiatives.
Tools/Technology
- Deployment, configuration, and support of hardware, client operating systems, and productivity software for end users.
- Hardware support includes online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
- Assist with support of site-based IT systems.
- Under supervision, participate in trouble-shooting and resolution of larger IT issues.
- Local hands and partnership with site, feet on the ground support to other IT teams with technology.
Process
- Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.
- Participate and update in the annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
- Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
- Assist in efforts related to root cause analysis and problem management as needed.
- Provide input on IT process to support the Manufacturing equipment.
- Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA)
- Participate in the Inventory, Risk Assessment & Profit Planning Process.
- Participate in internal audits related to IT processes, procedures, software, and systems.
- Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.
People
- Liaison between IT and users to drive IT standards.
- Share information about standards, policies and best practices with end users to increase user satisfaction.
Qualifications:
Bachelor degree and above
5 years of relevant IT service delivery experience
Intermediate knowledge of MS Windows Operating Systems
Intermediate knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook
Intermediate knowledge of Hardware -online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
Intermediate knowledge of other IT infrastructure – network, servers, storage, phone systems
Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management"
Excellent customer service and communication skills
Ability to relate well to people at all levels of the organization
Buddy/training of Analysts
Communication-SelfMotivation-Leadership-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility-Agile Mindset
The primary function of this position is to provide site support and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton’s users (local and remote). Day to day IT ownership for site(s), site health & site customer experience, ensuring fast and quality restoration of site IT service interruptions. Leads zone improvement initiatives.
Tools/Technology
- Deployment, configuration, and support of hardware, client operating systems, and productivity software for end users.
- Hardware support includes online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
- Assist with support of site-based IT systems.
- Under supervision, participate in trouble-shooting and resolution of larger IT issues.
- Local hands and partnership with site, feet on the ground support to other IT teams with technology.
Process
- Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.
- Participate and update in the annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
- Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
- Assist in efforts related to root cause analysis and problem management as needed.
- Provide input on IT process to support the Manufacturing equipment.
- Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA)
- Participate in the Inventory, Risk Assessment & Profit Planning Process.
- Participate in internal audits related to IT processes, procedures, software, and systems.
- Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.
People
- Liaison between IT and users to drive IT standards.
- Share information about standards, policies and best practices with end users to increase user satisfaction.
Qualifications:
Bachelor degree and above
5 years of relevant IT service delivery experience
Intermediate knowledge of MS Windows Operating Systems
Intermediate knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook
Intermediate knowledge of Hardware -online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
Intermediate knowledge of other IT infrastructure – network, servers, storage, phone systems
Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management"
Excellent customer service and communication skills
Ability to relate well to people at all levels of the organization
Buddy/training of Analysts
Communication-SelfMotivation-Leadership-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility-Agile Mindset
工作地址
无锡锡山区伊顿工业(无锡)有限公司office
中国伊顿投资有限公司
伊顿(中国)投资有限公司
新能源10000人以上
- 热门职位:
- 性能测试招聘 技术经理招聘 技术文档工程师招聘 电池工程师招聘 硬件项目经理招聘 Java招聘 Android招聘 前端开发工程师招聘 通信项目专员招聘 技术美术招聘 PCB工程师招聘 射频工程师招聘 无线/天线工程师招聘 鸿蒙开发工程师招聘 系统安全招聘 光学工程师招聘 需求分析工程师招聘 模拟版图设计工程师招聘 运维工程师招聘 机器学习招聘 运维总监招聘 IT技术支持招聘 Python招聘 自然语言处理算法招聘 DFT工程师招聘 项目经理/主管招聘 区块链工程师招聘 通信项目经理招聘 其他技术职位招聘 FAE招聘
- 推荐公司:
- 厦门旺东俊汽车服务有限公司 浙江威胜企业管理有限公司 区域销售代表招聘 赣州尚超贸易有限公司 厦门拼多多运营策划经理招聘 武汉太川里服饰有限公司 安阳县中普贸易有限公司 成都视频导演招聘 石家庄晟佳隆商贸有限公司 广州原地装饰工程有限公司招聘 绥化市汽车配件公司 诸暨市丁冬贸易有限公司 成都市康之语商贸有限公司 陕西驰尊捷龙新能源有限公司 哈密广泽工贸有限公司 厦门良广发商贸有限公司 银川配菜师招聘 欧凯外语培训教务老师招聘 郑州配送主管经理招聘 太原市场销售主管招聘 江西若灏物流有限公司 江苏瑞祥商务有限公司南通分公司招聘 衡水华辰文化传媒有限公司 广州客户主任客户经理招聘 重庆兼职护士招聘 广州翰维医药科技有限公司 贝泰妮集团内容运营招聘 烟台小学数学英语老师招聘 北京美泰科仪检测仪器有限公司招聘 荣事达太阳能技术工程师招聘
更新于:2025-01-21