11-17K·13薪Senior QA Specialist

上海3-5年本科

质量管理 质量保证 客服中心
更新于:2020-10-20
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潘女士
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携程集团 ·招聘者

职位描述

Role Overview:
We are looking for an enthusiastic, responsible, and detail-oriented Senior QA Specialist with strong organizational and communication skills to join our QA team. This person will be responsible for our QA system optimization.
Core Responsibilities:
- Responsible for Total Quality Management, establish customer service quality system based on customer needs and business development, responsible for overall customer service quality;
- Support on establish customer service indicators, summarize and analyze the results;
- Responsible for collecting quality assurance reports of each language team;
- Ensure the truth and accuracy of QA reports, and the output of QA related reports;
- Timely feedback to QC on problems found in quality inspection and calibration;
- Collect and report the problems of service team, and raise suggestions for improvement or rationalization;
- VOC reports on a daily basis;
- Raise suggestions to training team regularly and assist in follow-up of training effectiveness;
- Participate in creating the QA/QC standards and continuously optimize them according to business requirements.
- Refine service terminology, skills, scripts, and collect excellent recordings to reserve materials for training team.
- Complete other work assigned by line managers
Key Qualifications and Experience:
- Bachelor's degree or above;
- Strong English/Cantonese/Japanese/Korean listening, speaking, reading and writing skills, and proficient in English or Chinese language.
- More than 2 years’ experience in call center or quality control, flexible policies for outstanding ones.
- Good data analysis and operation ability, and able to independently work out and process all kinds of analysis reports.
- Good communication skills, execution and pressure resistance.
- Good at logical thinking and judgment.
- Be conscientious and responsible, and good spirit of collaboration.

公司介绍

携程集团(纳斯达克股票代码:TCOM)是一家领先的在线旅游服务提供商,旗下品牌包括Trip.com、携程、天巡和去哪儿。携程集团能够整合复杂的旅游相关信息并通过其先进的移动端app,网站以及24小时无间断的免费客户服务中心提供旅游产品预订和服务,帮助商务和休闲游用户获取信息,降低成本。携程集团自19

工商信息

携程计算机技术(上海)有限公司

法人代表:范敏 注册资本:800万美元
成立时间:1994-01-19 经营状态:存续(在营、开业、在册)
数据来源:企查查

工作地址

上海市 长宁区 携程旅行网(新总部)
携程集团

携程计算机技术(上海)有限公司

互联网已上市 10000人以上

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