13-23K·13薪Service Delivery Manager 业务交付经理

青岛5-10年本科

客服管理 跨境电商 海外 BPO
更新于:2020-10-22
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王女士
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优创数据技术有限公司 ·高级招聘顾问

职位描述

Purpose of this position:
Lead and supervise Service Delivery supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; plan and execute department, division or company level projects to realize corporate goals and strategies.
工作职责 Responsibility:
1. Build High Performance Team Engage and build a high performance team through effective leadership, training, coaching and effective performance management. Manage and coach employees to achieve maximum business results and employees’ personal development. Balance employee engagement, client satisfaction and business development needs.
2. Deliver Service & Grow Business Oversee the daily operations of each client teams to ensure client satisfaction; execute company-wide client related programs to ensure consistent service delivery and brand promises; Proactively seeks opportunity and collaboratively partner with US based business development functions to improve client experience and drive business growth. Ensure compliance with company policies, including but not limited to information security policies.
3. Achieve Financial Results Manages financial results, including department level profitability and operations metrics. Identify the drivers of those metrics and implement appropriate process controls to move the business to the right direction.
4. Manage Projects Stay well informed of corporate goals and strategies; plan and execute department, division or company level projects. Participate in or lead assigned cross-function or company-wide activities and projects.
任职要求
• Bachelor degree or above
• Minimum 5 years’ experience, 3 years’ management experience
• Manages for effective performance and develop staff
• Build effective team relationships
• Communicates effectively
• Demonstrates functional excellence
• Customer centric
• English is fluent

公司介绍

优创数据技术有限公司创立于2003年,是一家美国独资企业。公司总部位于纽约,在中国青岛市南、黄岛、济南、印度班加罗尔和美国林肯市设有五大全球业务中心。

目前,优创拥有4500多名员工,为来自美国、加拿大和英国的近三百家保险企业提供运营支持,帮助欧美国家客户保险行业进行流程优化,实现利润增长。

工商信息

优创(青岛)数据技术有限公司

法人代表:马修 注册资本:154万美元
成立时间:2004-08-18 经营状态:在营(开业)企业
数据来源:企查查

工作地址

青岛市 市南区 青岛软件园
优创数据技术有限公司

优创(青岛)数据技术有限公司

数据服务不需要融资 1000-9999人

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